Terms & Conditions and Privacy policy

Privacy Policy

This web site is owned and operated by Redpak Pty Ltd and will be referred to as "We", "our" and "us" in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site ("the web site"), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.

We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site.

We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback

Use of Your Information

Redpak Pty Ltd used personal information that visitors submit to our site www.redpak.com.au only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

Security

Redpak Pty Ltd strives to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Price and Payment

We endeavour to keep our website and catalogue prices updated and accurate but it is possible that the price may have increased from that published. If that happens, we will not send your order until you have confirmed that you wish to order at the new price.

Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than Australian Dollars will be borne by you.Prices are inclusive of Goods and Services Tax or other Govt taxes may apply.

Delivery

Deliveries will be made by post / a carrier instructed by us to the address stipulated in your order. You must ensure that someone is present to accept delivery. If we are unable to deliver your order after two calls by our carrier, we will notify you to try to arrange an alternative date for delivery, convenient to you. If we have failed to contact you after 10 days from the first time we attempted delivery, we will cancel your order and return money paid for the goods.  We will retain any charge we made for delivery.

We may deliver the Goods in instalments if they are not all available at the same time for delivery. Goods are sent at our risk until signed for by you or by any other person at the address you have given to us. Goods are sent by post.  We will send you a message by email to tell you when we have despatched your order.

Cancellation of order

You may cancel your order at any time before we despatch your order or before the expiry of 7 working days from the date you receive your order, not including the day you received it. Details of our after-sales service and guarantees, if any, are given on our website / in our catalogue. If you cancel before we have sent the Goods, we will refund to you the price of the Goods and the cost of delivery, if any. If you cancel after we have despatched the Goods, we will refund the price of the goods only and the restocking fee of 5% will apply.

The option to cancel your order is not available if the Goods are:

1) made or altered to your specification;

2) Shrink wrapped or otherwise sealed electronic media such as software or DVD, which has been opened.

 

If you cancel your order after we have despatched the Goods, you must return them to us within 7 days in the same condition in which you received them.

We cannot refund your money if the Goods have been used, worn or damaged.

You are responsible for the cost of returning them.

To assist us in identifying your Goods on receipt by us, we ask you to email sales@redpak.com.au for a returns reference to accompany the goods with and enable us identify and process your returns faster.

If you fail to return the goods, within 14 days, we are entitled to arrange for their collection.  If we do we shall look to you to repay us the cost of collection. We will refund your money within 30 days.This paragraph does not affect your rights in the event that the Goods are faulty.

Disclaimers

We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Goods, at any time and without advance notice.

You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any website.  We would be grateful if you bring to our immediate attention.

We give no warranty and make no representation, express or implied, as to:

the adequacy or appropriateness of the Goods for your purpose.

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities.

Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services

If we become aware of any ongoing concerns or problems with our web sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's web site; http://www.privacy.gov.au/

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